Privacy Notice

1. Introduction

Etna Explore (website operator) processes personal data in compliance with the GDPR and applicable national laws. This page explains what we process, why, for how long, and how you can exercise your rights.

Data Controller

Controller: Etna Explore. For any data-protection request, use the contact form on this website. If required by law, requests may be forwarded to the relevant service provider acting as independent controller.

2. Service Providers and Liability

Etna Explore is an informational and lead-generation website. Unless explicitly stated, tours and services are provided by third-party operators. Booking contracts are concluded directly with those operators.

  • •We may transmit inquiry details to selected operators only to manage your request.
  • •Service quality, cancellations, and availability are managed by the relevant third-party provider.
  • •Etna Explore does not process payments for third-party services unless explicitly stated.

3. Data We Collect

  • •Identification and contact data you submit (for example: name, email, phone, message content).
  • •Booking-request context data (tour, date, participants, language, special requirements).
  • •Technical and usage data (IP, browser/device data, pages visited, consent status).

4. How We Use Data

  • •Respond to inquiries and pre-contractual requests (Art. 6(1)(b) GDPR).
  • •Comply with legal obligations, security, and fraud-prevention duties (Art. 6(1)(c)/(f) GDPR).
  • •Measure anonymous or consented analytics to improve website quality (Art. 6(1)(a)/(f) GDPR).
  • •Defend legal claims and maintain service continuity where necessary (Art. 6(1)(f) GDPR).

5. Third-Party Services

Data can be processed by hosting, email, analytics, and booking partners acting as processors or independent controllers. Personal data is retained only for the time necessary for the declared purposes (for example inquiries and support), then deleted or anonymized unless longer retention is required by law.

6. Your Rights (GDPR)

  • •Access, correction, or deletion of your personal data.
  • •Restriction or objection to processing.
  • •Data portability where applicable.
  • •Withdraw consent at any time (without affecting prior lawful processing).
  • •Lodge a complaint with your local Data Protection Authority.

7. Cookies

For cookie details, see our Cookie Notice.

8. Contact

For privacy requests, contact us via the Contact page.